Shipping and Returns

Providing your items are in stock we will aim to deliver your order within 7 working days from the date of the receipt of your order.

The delivery of your order will be to the address indicated on your order. For shorter UK delivery times, please contact ck@catherinekleeli.co.uk

For enquiries about international shipping, please get in touch on the above email address.

RETURNS:

We hope you love your purchase but in the event that you are not happy with your items Catherine Kleeli Cards will exchange or refund products provided they are returned in the original condition within 14 days of receipt to: Catherine Kleeli Cards. ‘The Head Space’, 5a Greenmount Lane, Heaton, Bolton, Lancashire, BL1 5JF.

Please request proof of posting. Please note that goods being sent back to Catherine Kleeli Cards are your responsibility until they reach us. Catherine Kleeli Cards cannot be held responsible for anything that gets lost or damaged in transit. Delivery charge and returns postage will only be refunded should an item be faulty.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and in an event within 30 days of the date we received your refund request.

Except from specially commissioned works of art you have the right to cancel your order within 7 working days of receiving your purchase. This seven day period begins the day after you receive the items from us. Please notify us in writing with 7 working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund. Any items received later than this will only be a return at our discretion and if accepted will be refunded as a credit note only.

In accordance with the Distance Selling and Online Trading Regulations Catherine Kleeli Cards products which have been made to the customer specifications are exempt from standard cancellation rights.

Cancellations are offered subject to the discretion of Catherine Kleeli Cards.

      

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